Frequently Asked Questions
Why hire from Elite Parties & Events?
If you want a first-class service to match our first-class products then you need to contact our team at Elite Parties & Events. Here at Elite Parties & Events, we work with you to achieve the distinctive first-class look you are after. We guarantee high-quality products and service you can rely on.
How soon in advance do I need to book your service?
We recommend you secure your event date as soon as possible as summer and weekends are often our busiest times.
How much is the deposit to secure my booking?
For hires, we require a non-refundable deposit of 25% to secure your date. Due to the nature of our business, we require this deposit as a safeguard should the booking be cancelled and we are unable to re-hire items. In some unforeseen circumstances, the deposit may be refunded but this is on a case-by-case basis and the final decision lies with Elite Parties & Events.
Is there a bond?
For all hires, we require a minimum bond of 25% OR $100.00 (whichever is higher) and/or credit card details. Bond payments are due with your final invoice and payable at least two weeks before the hire date/s.
Do I have to sign a hire agreement?
Yes. We ask that a hire agreement is signed & in some instances, we may also ask for a form of identity. Regardless of the agreement being signed, payment and acceptance of goods is determined to be an agreement to our terms and conditions.
What is considered a breakage or damage?
Smashed or chipped glass. Serious permanent marks such as candle wax, marker pen, burns or rips on linen and chair covers. Minor damage such as small drink stains and wearing on the bottom of chair covers is acceptable. We will only charge the replacement cost of any item damaged and will discuss this with you before deducting from your bond. If the damage is not covered by the bond paid we may ask that you cover the shortfall to cover the damages and should be paid directly to us.
How do I pay you?
Full hire amount is payable two weeks before your event. We accept electronic bank transfer, cash, cheque and credit card payments. Our bank details are provided on your invoice. Should you wish to pay via Credit Card please inform us - a 4% surcharge applies to credit card payments.
Do you deliver or do we pick up?
Collection and return can be made from/to our premises at 5 Orakei Place, Tauranga. Delivery and collection can be organised nationwide, for local deliveries there is a standard minimum charge of $20.00 + $0.80/km. Please contact us to confirm costings first.
Can you help to theme our event?
Absolutely. We are all about the visual impact.
I am looking for specific items or colours you don't have on your website, can I make requests?
We are always updating and adding to our stock so if you are looking for something we don't currently have or in a different colour then please contact us.
Why should I have a candy bar/concessions at my event?
Quite simply...Fun! There is something about concession foods and lollies that bring out the child in all of us and gives your guests that WOW visual. Rarely is there a person that can resist picking up a scoop and filling a bag with goodies, eating an ice cream faster than it melts, or smothering a hot dog with ketchup! Whether it be a wedding or corporate event our carts & concessions sure to impress and have people talking about your event for weeks after.
Can you provide the concession consumables?
Yes! We are able to supply all ingredients to service our concessions. We can work with you to select the appropriate selection and quantities to satisfy your guests.
If I DIY my event, how much consumables should I purchase?
For a candy bar, our DIY jars can hold from 250g to 8kgs of candy depending on the candy and jars used. Of course, more is better as it creates an impressive display. For popcorn, candyfloss and hot dog consumables, we have packs available. Our ice cream packages come with free-flow ice cream supply, the amount of ice cream required for DIY varies dependant on a few factors - we can help you with this.
Do you offer a full service for the Candy Bar?
Yes. We can offer 'The Works' which includes all delivery, set-up, candy, take-down and collection so all you need to do is sit back and relax! Check out the details under the 'Candy Buffet' section our website.
Are you available to serve?
Yes we can. Contact us should you require this option.
Prices stated on our website are personal hire rates unless otherwise specified. Rates are available for daily, weekend, week, month & long term hires. Additional costs may apply for items freighted to allow for travel time. Business/corporate hires will attract an additional 15% charge.